Sanskriti Learning Centre Ltd. is committed to protecting the privacy and personal information of students, parents, guardians, website visitors, prospective clients, employees, contractors, and other individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our Indian-learning and educational services in Canada.
1. Introduction and company information
This Privacy Policy applies to the personal information handled by Sanskriti Learning Centre Ltd. in the course of providing educational, cultural, tutoring, language, and related learning services, as well as through our website, email communications, phone calls, forms, registrations, and in-person interactions.
Company name: Sanskriti Learning Centre Ltd.
Address: Suite 204, 2150 Bloor Street West, Toronto, ON M6S 1M8, Canada
Email: [email protected]
Phone: +1 (416) 782-9453
We collect and process personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy and consumer protection laws.
2. Data collection and processing
We may collect personal information directly from you, from a parent or guardian, from authorized representatives, or automatically through our website and digital services. The types of personal information we may collect include:
- Identification details such as name, date of birth, and preferred language;
- Contact details such as email address, telephone number, mailing address, and emergency contacts;
- Student and learner information such as class enrollment details, attendance, progress, assessment records, and learning preferences;
- Parent or guardian information where a learner is a minor;
- Billing and payment information, including transaction records and invoicing details;
- Communication records, including emails, messages, inquiry forms, and call notes;
- Website and device information, such as IP address, browser type, pages visited, and cookies or similar technologies;
- Any other information you choose to provide to us voluntarily.
We limit collection to what is reasonably necessary for the purposes identified in this Privacy Policy. Where possible, we collect information directly from the individual concerned. If information is collected from a third party, we do so only where permitted by law or with appropriate consent.
3. Purpose of data processing
We use personal information for the following purposes:
- To register learners and administer educational programs and classes;
- To communicate with learners, parents, guardians, and clients;
- To assess learning needs, monitor progress, and provide educational support;
- To manage scheduling, attendance, and class logistics;
- To process payments, issue invoices, and maintain financial records;
- To respond to inquiries, feedback, complaints, and service requests;
- To send administrative notices, updates, reminders, and service-related messages;
- To maintain internal records and comply with legal, regulatory, and accounting obligations;
- To improve our programs, website, communications, and operations;
- To protect the security and integrity of our services, systems, staff, learners, and premises;
- To enforce our policies, terms, and contractual obligations;
- To use de-identified or aggregated information for analytics, planning, and service improvement.
We do not sell personal information.
4. Legal basis for processing
We process personal information only where we have a valid basis to do so under applicable Canadian privacy laws. Depending on the circumstances, the basis may include:
- Consent: where you have given express or implied consent to the collection, use, or disclosure of your information;
- Performance of a contract: where processing is necessary to provide educational services, administer enrolment, or fulfill a service agreement;
- Legal obligation: where processing is required to comply with tax, accounting, employment, child protection, or other applicable laws;
- Legitimate business purposes: where processing is reasonable for managing our operations, ensuring security, preventing fraud, or improving our services, and where such interests are not overridden by your privacy rights;
- Other legal bases permitted by law: as may be applicable in specific situations under Canadian law.
For certain types of information, including information relating to minors, we may rely on consent from a parent or guardian where required or appropriate.
5. Data sharing and third parties
We may share personal information with third parties only as necessary and only for legitimate purposes consistent with this Privacy Policy. These third parties may include:
- Payment processors and financial service providers;
- Cloud hosting, IT support, email, communication, and data storage providers;
- Administrative and scheduling service providers;
- Professional advisors such as accountants, auditors, lawyers, and insurers;
- Government authorities, regulators, courts, or law enforcement when required or permitted by law;
- Other service providers assisting us in operating our business, subject to appropriate confidentiality and data protection obligations.
We require third parties that process personal information on our behalf to protect it and use it only for the purposes for which it was provided. We do not authorize such parties to use personal information for their own independent marketing purposes unless you have separately consented.
6. Data transfer to third countries
Some of our service providers may store or process personal information outside Canada, including in other countries where privacy laws may differ from those in Canada. As a result, your information may be subject to access by courts, law enforcement, or regulatory authorities in those countries in accordance with their laws.
Where personal information is transferred outside Canada, we take reasonable steps to ensure appropriate contractual, technical, and organizational safeguards are in place to protect it. By providing personal information to us, you acknowledge that cross-border processing may occur where necessary for the operation of our services.
7. Storage duration
We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, and regulatory requirements, and to resolve disputes or enforce our agreements.
The retention period may vary depending on the type of information and the purpose for which it was collected. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information in appropriate circumstances, subject to legal retention obligations;
- Restriction: to request that we restrict certain processing in appropriate circumstances;
- Data portability: to request, where applicable, that we provide your personal information in a structured, commonly used, and machine-readable format;
- Objection: to object to certain uses of your personal information where permitted by law.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where our processing is based on your consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent will not affect the lawfulness of processing that occurred before withdrawal.
Please note that if you withdraw consent for certain information, we may be unable to provide some services, programs, or communications to you. We will explain any consequences to the extent reasonably possible when you make your request.
10. Right to complain
If you have a privacy concern or believe that we have not complied with applicable privacy laws, we encourage you to contact us first so that we can try to resolve the issue promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another appropriate provincial privacy authority, depending on the nature of your concern and the applicable law.
Contact details for the federal privacy regulator may be found on the Office of the Privacy Commissioner of Canada website.
11. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. These measures may include access controls, password protection, secure storage, encryption where appropriate, staff confidentiality obligations, and regular oversight of our procedures.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security. You are responsible for keeping any passwords or account credentials confidential and for notifying us promptly of any suspected unauthorized access.
12. Contact information
If you have any questions about this Privacy Policy, wish to make a privacy request, or want to raise a concern about how your personal information is handled, please contact:
Sanskriti Learning Centre Ltd.
Suite 204, 2150 Bloor Street West
Toronto, ON M6S 1M8, Canada
Email: [email protected]
Phone: +1 (416) 782-9453
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or for other operational reasons. Any updated version will be posted on our website with a revised effective date, if applicable.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes become effective constitutes your acceptance of the updated Privacy Policy, to the extent permitted by law.